FAQs
How much does delivery cost within NSW?
Our standard delivery charge for items within NSW is $11.00 excluding Bulky Items which is $20.00.
Please ensure that you check your delivery address prior to completing your order to ensure that your parcel arrives to the correct location.
Please note that we reserve the right to refuse an order should we not be able to deliver the parcel in a timely or economic manner.
How much does delivery cost outside NSW?
Unfortunately, at the moment we are not delivering outside of NSW. Should you be interested in a particular item, please use our contact us form and advise your location and the item(s) that you are interested in and we will arrange a postage quotation for you.
Please note that we reserve the right to refuse an order should we not be able to deliver the parcel in a timely or economic manner.
How will I know that my parcel has been sent?
Once the parcel has been dispatched you will receive an email confirming dispatch; this email will contain a tracking number, using this tracking number you will be able to follow the progress of your parcel.
What happens if no one is at home to receive the parcel?
Whilst we would prefer to ensure that your item is safely delivered direct to you, we appreciate that it is not always possible. We will follow your directions in relation to leaving a parcel at an unattended residence, please note however, that such instructions are at your own risk, we will not be held responsible should this unattended parcel go missing.
If you have not made any delivery instructions you will receive an Australia Post notice to collect the parcel from your nearest Collection outlet.
How long will it take to receive my parcel?
All of our in stock items are dispatched within 2 business days of receipt of payment; should you order something that is not currently in stock we will contact you with a delivery timeline within 2 days of your order.
Please note that the delivery times are from 2 – 4 business days. You will receive an email confirming dispatch of your parcel, this email will contain a tracking number; using this tracking number you will be able to follow the progress of your parcel.
Do you deliver internationally?
We are sorry we do not deliver to international customers. We are happy to deliver to a NSW address on behalf of international customers, please contact us via email with the details of the item/(s) you are interested in and we will arrange a quotation for you.
What payment methods do you accept?
We accept Visa, Mastercard via PayPal, Afterpay and Direct Bank Transfer. All of our prices are listed in Australian Dollars and all prices are inclusive of GST.
What is the VIP program?
The VIP program is our way of saying thanks for shopping with us. When you register with us you can use the VIP code at checkout to receive a 10% discount on your total order, excluding sale items. As a VIP you will also receive our regular newsletters which will keep you up to date on new arrivals, new brands, special promotions and most importantly pre-notice of any sales!
What are Community Rewards?
Community Rewards are our way of saying thanks to the Pre-Schools, Child Care Centres and Schools that help support our children. As a parent/carer when you register you will have the option of including the name and suburb of the Pre-School, Child Care Centre or School that your child/children attend, when you register the Centre they will also receive 1 reward point for every $1 you spend with us. When the Centre has accumulated 100 reward points we will send them a $10.00 voucher. This voucher can be used towards purchases for the Centre or they may choose to convert the vouchers into Gift Certificates that can be used for further fundraising ie. raffle prizes etc.
**Please note that this Community Rewards program is for parents/carers only – Centres customers cannot participate in this program.
What is the Centres Promotion Code?
The Centres Promotion Code provides a 10% discount of any full priced item, use CENTRE code at checkout. If your Pre-School, Child Care Centre or School spends more than $2,000.00 with us, you will receive a special code which will give you a 15% discount on all orders.
**Please note that Centres customers are not able to receive Community Reward Points with their orders.
Are all of your items in stock?
Our stock levels are updated on a daily basis; we endeavour to ensure that all of our products are in stock. However, we will occasionally have a situation arise were the item you have ordered is no longer in stock, should this occur we will email you as soon as possible. You will have the option of awaiting the arrival of your item from our supplier, choosing an alternative item or cancelling your order.
Some of our items are shown as BUY IN, these items are not held in stock and show in the description to add an additional 5 days to the delivery time frame.
Can you deliver to someone else on my behalf?
Yes we are happy to deliver to someone else on your behalf, at checkout just place the different address in shipping address. We will ensure that the Tax Invoice is emailed to yourself and not enclosed with the parcel.
RETURNS
To arrange a refund/return please call us on 02 9785 6038 or email us on returns@mylittleroom.com.au. Our returns policy is set out below:
I received my parcel and I have changed my mind
Should you have had a change of mind; please let us know within 14 days and we will provide you with a Returns Number. In order for us to process your refund you will need to return the item in its entirety in its original unopened packaging with a copy of your proof of purchase. Please note that the return postage is at your expense.
Once we receive the item, we will confirm its condition with you and process the refund for the item price only, we will not refund postage. Your refund will be processed within 2 business days (please allow 3 to 5 business days for the funds to clear into your account). The refund will be processed to your original method of payment.
Please note that we do not offer change of mind refunds on any sale items.
My item is damaged or faulty
If you receive your parcel and an item is either damaged or faulty please let us know within 7 days, we will provide you with a Return Number and pay for the return postage. You will have the option of receiving a replacement item or receiving a full refund including the postage; if you choose to have a refund the refund will be processed to your original method of payment. Once we have received your return, your refund will be processed within 2 business days (please allow 3 to 5 business days for the funds to clear into your account).