FAQs
How much does delivery cost within NSW?
Our standard delivery charge for items within metro NSW is $12.00 - over 3kg OR bulky items $16.00.
Please ensure that you check your delivery address prior to completing your order to ensure that your parcel arrives to the correct location.
Please note that we reserve the right to refuse an order should we not be able to deliver the parcel in a timely or economic manner.
How much does delivery cost outside NSW?
Unfortunately, at the moment we are not delivering outside of metro NSW. Should you be interested in a particular item, please use our contact us form and advise your location and the item(s) that you are interested in and we will arrange a postage quotation for you.
Please note that we reserve the right to refuse an order should we not be able to deliver the parcel in a timely or economic manner.
How will I know that my parcel has been sent?
Once the parcel has been dispatched you will receive an email confirming dispatch; this email will contain a tracking number, using this tracking number you will be able to follow the progress of your parcel.
What happens if no one is at home to receive the parcel?
Whilst we would prefer to ensure that your item is safely delivered direct to you, we appreciate that it is not always possible. We will follow your directions in relation to leaving a parcel at an unattended residence, please note however, that such instructions are at your own risk, we will not be held responsible should this unattended parcel go missing.
If you have not made any delivery instructions you will receive an Australia Post notice to collect the parcel from your nearest Collection outlet.
How long will it take to receive my parcel?
All of our in stock items are dispatched within 2 business days of receipt of payment; should you order something that is not currently in stock we will contact you with a delivery timeline within 2 days of your order.
Please note that the delivery times are from 2 – 4 business days. You will receive an email confirming dispatch of your parcel, this email will contain a tracking number; using this tracking number you will be able to follow the progress of your parcel.
Do you deliver internationally?
We are sorry we do not deliver to international customers. We are happy to deliver to a NSW address on behalf of international customers, please contact us via email with the details of the item/(s) you are interested in and we will arrange a quotation for you.
What payment methods do you accept?
We accept Visa, Mastercard via PayPal, Afterpay and Direct Bank Transfer. All of our prices are listed in Australian Dollars and all prices are inclusive of GST.
Are all of your items in stock?
Our stock levels are updated on a daily basis; we endeavour to ensure that all of our products are in stock. However, we will occasionally have a situation arise were the item you have ordered is no longer in stock, should this occur we will email you as soon as possible. You will have the option of awaiting the arrival of your item from our supplier, choosing an alternative item or cancelling your order.
Some of our items are shown as BUY IN, these items are not held in stock and show in the description to add an additional 5 days to the delivery time frame.
Can you deliver to someone else on my behalf?
Yes we are happy to deliver to someone else on your behalf, at checkout just place the different address in shipping address. We will ensure that the Tax Invoice is emailed to yourself and not enclosed with the parcel.
RETURNS
To arrange a refund/return please call us on 02 9785 6038 or email us on returns@mylittleroom.com.au. Our returns policy is set out below:
I received my parcel and I have changed my mind
Should you have had a change of mind; please let us know within 14 days and we will provide you with a Returns Number. In order for us to process your refund you will need to return the item in its entirety in its original unopened packaging with a copy of your proof of purchase. Please note that the return postage is at your expense.
Once we receive the item, we will confirm its condition with you and process the refund for the item price only, we will not refund postage. Your refund will be processed within 2 business days (please allow 3 to 5 business days for the funds to clear into your account). The refund will be processed to your original method of payment.
Please note that we do not offer change of mind refunds on any sale items.
My item is damaged or faulty
If you receive your parcel and an item is either damaged or faulty please let us know within 7 days, we will provide you with a Return Number and pay for the return postage. You will have the option of receiving a replacement item or receiving a full refund including the postage; if you choose to have a refund the refund will be processed to your original method of payment. Once we have received your return, your refund will be processed within 2 business days (please allow 3 to 5 business days for the funds to clear into your account).